LipiriCom
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Premium CX Outsourcing

Reduce refunds & chargebacks, grow lifetime value

We deliver multichannel support 24/7 with measurable KPIs, chargeback prevention, and refund optimization—so you can scale without friction.

Get a consultation See benefits
  • -35%chargebacks in 90 days
  • -28%refunds via prevention
  • 4.7/5CSAT • FRT < 60s
Customer support agent assisting a customer via chat and phone

Trusted by teams in e-commerce, fintech & SaaS

  • ▲ ShopPrime
  • ◆ Paylance
  • ■ MoveFit
  • ● NovaSaaS
  • ★ GreenBox

Who we are

Since 2020 we’ve helped growing brands scale customer support without growing fixed costs. We blend operations excellence and process analytics to prevent issues before they become tickets.

  • Team: 42 specialists across L2 agents, QA, analysts, and PMs
  • 24/7 coverage in 4 languages: EN, IT, ES, FR
  • Fast setup: go-live in 14 days
Customer experience dashboard with CSAT and response time metrics

Customer Support Services

Modular solutions across the customer lifecycle. You choose where we plug in, we measure impact.

Support specialists collaborating at laptops
Customer chatting on mobile device with support
Package and returns workflow representing refund management
Core
Multichannel customer care

Multichannel customer care

Email, chat, social, phone, and WhatsApp. Brand-tone playbooks and SLA management.

  • Chat FRT < 60s
  • FCR > 70%
  • Extended hours or 24/7
Revenue
Refunds and returns management

Refunds & returns management

Clear policies, proactive triage, antifraud checks. Reduce undue refunds and speed up legitimate cases.

  • -28% average refunds
  • RMA automation
  • ERP integration
Risk
Chargeback prevention and dispute management

Chargeback prevention

Proactive order/payment reconciliation, dispute management, and real-time alerts.

  • -35% chargebacks
  • Evidence kits ready
  • Revenue recovery
Technical help desk and knowledge base

Technical help desk & knowledge base

L1/L2 support, runbooks, and self-service KB to reduce repetitive contacts.

  • +20% deflection
  • QA & coaching
  • Templates & macros
Quality assurance and analytics

Quality Assurance & Analytics

CSAT/NPS monitoring, sentiment analysis, and weekly action plans.

  • Custom scorecards
  • KPI reporting
  • Product insights
Setup, training and migration

Setup, training & migration

Tool onboarding (Zendesk, Gorgias, Freshdesk…), agent training, and zero-downtime migration.

  • Operational playbooks
  • SLAs & OLAs
  • Shadowing & QA

Why LipiriCom

  • Lower cost-to-serve via standardized processes and automation.
  • Fewer refunds & chargebacks with prevention and robust dispute handling.
  • Fast time-to-value: 2-week setup and measurable KPIs.
  • Brand-first experience: your tone of voice, consistently.
  • Transparent reporting: real-time dashboards & weekly reviews.

How we work

  1. 1Assessment — Analyze volumes, channels, SLAs, and pain points.
  2. 2Design — Playbooks, macros, KB, and workflows.
  3. 3Pilot — Two-week sprint, measure impact.
  4. 4Go-live — Extend to 24/7 with continuous QA.
  5. 5Optimize — Monthly reviews and roadmap.

Industries we serve

E-commerce & D2C Fintech & Payments SaaS & Apps Logistics & Mobility Travel & Hospitality

Case studies

Real outcomes we’ve delivered.

E-commerce order & package

ShopPrime (E-commerce)

Goal: cut refunds post-peak. Result: −33% refunds in 60 days via proactive triage & self-service KB.

CSAT 4.8 • FCR +18% • AHT −12%

Fintech payment terminal

Paylance (Fintech)

Goal: reduce unwarranted chargebacks. Result: −41% chargebacks in 3 months with reconciliation & evidence kits.

Recovery +€180k • Dispute win-rate +24 pts

SaaS product team collaborating

NovaSaaS (Software)

Goal: scale L2 support. Result: +22% deflection with KB & macros; NPS +9 pts.

Backlog −37% • L2 onboarding in 10 days

Plans & pricing

Flexible engagement. Clear KPIs.

Start

from $1.490 / month

  • Up to 1,000 tickets/month
  • Email + Chat
  • Monthly report
Request quote
Recommended

Growth

from $3.900 / month

  • Up to 5,000 tickets/month
  • Multichannel + Phone
  • QA & KPI dashboard
Choose Growth

Pricing is indicative. We share a precise offer after the assessment.

What clients say

Portrait of COO client
“In 90 days we reduced chargebacks and backlog. Their transparent reporting was a game-changer.”
COO, fashion e-commerce brand
Portrait of Head of CX client
“Super-fast setup and clear KPIs. Our brand’s tone of voice was 100% respected.”
Head of CX, fintech

FAQ

How long to get started?

Typically 10–14 days for assessment, playbooks, and training, then go-live.

How do you ensure quality and consistency?

QA scorecards, weekly coaching, approved macros, and continuous flow reviews.

Which tools do you work with?

Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Aircall, Talkdesk, and more.

Do you offer multilingual coverage?

Yes: English, Italian, Spanish, and French. Other languages on request.

Let’s talk about your customer service

Tell us volumes, channels, and goals. We’ll send a plan with KPIs and timelines.

  • Response within 1 business day
  • Free initial consultation
  • No lock-in
Business meeting discussing customer support strategy